Checking the
[com.rim.bes.bas.singletondeploymentbarrier.SingletonDeploymentBarrierManagerBean] [INFO] [BBAS-1011] {u=SystemUser, t=5936} isCurrentNodeTheSingletonInNewTransactionLocal CLUSTER: heartbeat from another server (<SERVER NAME>) is still active, this server (<SERVER NAME>) cannot take over as singleton
You have to modify how BES pings sites. It needs to use TCP instead of UDP. Here's the article that explains how to go about fixing this error.
Configure the BlackBerry Administration Service instances in the pool to communicate across network subnets
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