When a user is unable to activate a Blackberry Device with Blackberry Enterprise Server (BES) here are a few items to check:
Mobile Network
In the upper right hand corner of the display you should one of the following networks, if not you may need to pull the battery for the device and reinsert it.
ATT: 3G or EDGE (all upper case)
Verizon: EV-DO
Sprint: 1XEVDO
Check connection status:
From the home screen goto Manage Connections > Service Status you should have the following:
Mobile Voice : Available : Mobile Network
Blackberry Internet Service: Mobile Network
Blackberry Enterprise Server: Mobile Network
How is the user trying to execute Enterprise Activation? If they are attempting to use the setup wizard, don't! Have them goto Settings > Options > Advanced Options > Enterprise Activation.
Having settings other than these may indicate that there is an issue with you account. Contact your carrier and have them verify that you account is properly configured.
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